Shipping policy

Thank you for shopping with Paragon Active. Please review our shipping policy carefully to understand the terms and conditions regarding the delivery of your purchases.

1. Processing Time:

1.1 Order Processing:

• All orders are processed within 10 business days (excluding weekends and holidays) after receiving full payment. Orders placed after 6:00pm will be processed the following business day.

1.2 Custom Orders:

• For custom or personalized items, additional processing time may be required. Details will be communicated at the time of order placement.

2. Shipping Rates and Delivery Estimates:

2.1 Shipping Methods:

• We offer a variety of shipping methods, including standard and expedited options. The available methods will be presented during the checkout process.

2.2 Delivery Estimates:

• Delivery times are estimates and commence from the date of shipping, rather than the date of order placement. While we strive to meet these estimates, factors beyond our control may impact actual delivery times.

3. Shipping Destinations:

• We currently ship to addresses within Australia. For international shipping or delivery to areas not covered by our standard service, additional fees and delivery times may apply. Please contact us for more information before placing your order.

4. Order Tracking:

• Once your order has shipped, you will receive a shipment confirmation email with tracking information. The tracking details will allow you to monitor the progress of your delivery.

5. Shipping Delays:

• Paragon Active is not responsible for any delays caused by factors outside our control, including but not limited to customs clearance delays, postal delays, or natural disasters. We will, however, make every effort to keep you informed of any significant delays.

6. Shipping Address:

• It is the responsibility of the customer to provide accurate and complete shipping information. Paragon Active is not liable for any delays or additional costs incurred due to inaccurate or incomplete addresses.

7. Lost or Stolen Packages:

• Paragon Active is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. If you believe your package has been lost or stolen, please contact the carrier directly to file a claim.

8. Shipping Promotions:

• From time to time, Paragon Active may offer shipping promotions. These promotions may be subject to specific terms and conditions, which will be communicated during the promotional period.

9. Contact Information:

• If you have any questions or concerns regarding our shipping policy, please contact our customer service team at ben@paragonactive.com.

By placing an order with Paragon Active, you agree to the terms outlined in this shipping policy. We appreciate your understanding and cooperation.